Scope

This policy applies to information collected through zervelia.com and in connection with orders, payments, shipping, returns and customer-service activity.

Information You Provide

• Name.
• Shipping and billing address.
• Email address.
• Phone number.
• Order details.
• Product selections.
• Customer-service communications.
• Return and refund information.
• Photographs submitted for damaged fishing products.

Automatically Collected Information

• IP address.
• Browser and device type.
• Operating system.
• Pages viewed.
• Referring source.
• Approximate location based on technical information.
• Website interaction information.
• Cookie identifiers.

How Information Is Used

• Process orders.
• Arrange fulfillment and delivery.
• Provide tracking information.
• Answer product and compatibility questions.
• Review damaged or incorrect items.
• Process returns and refunds.
• Prevent fraud.
• Improve website functions.
• Maintain accounting and business records.

Cookies

Cookies and similar technologies may be used to support website functionality, cart and checkout operation, analytics, preferences, security and advertising functions where applicable.

Payment Information

zervelia™ supports PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay where available. Sensitive payment credentials are processed through available payment systems rather than ordinary customer-service communications.

Service Providers

Information may be shared where reasonably necessary with ecommerce, payment, fraud-prevention, fulfillment, logistics, hosting, analytics and customer-service providers.

Legal Disclosures

Information may be disclosed where reasonably necessary to comply with law, respond to lawful requests, investigate fraud or protect legitimate rights and interests.

Retention

Order records, service communications and related information may be retained for as long as reasonably necessary for order administration, accounting, dispute handling, fraud prevention and legal obligations.

International Processing

Information may be processed in jurisdictions different from the customer's location where service providers or business operations require it.

Your Rights

Depending on applicable law, you may have rights relating to access, correction, deletion or information about certain data-processing activities.

Marketing Choices

Where marketing communications are used, applicable unsubscribe or opt-out options may be provided.

Children

zervelia.com is intended for general online shopping and is not designed to knowingly collect children's personal information where parental consent is required by law.

Security

Reasonable safeguards may be used to help protect information. No electronic transmission or storage system can be guaranteed completely secure.

Third-Party Links

External websites or services may operate under their own privacy policies.

Policy Changes

This Privacy Policy may be updated as business operations, technology or applicable requirements change.

Privacy Contact

Email: service@zervelia.com
Phone: +8617600345956
Customer Service Hours: 8:00 AM – 10:00 PM Daily