180-Day Return Window

Eligible zervelia™ products may be returned within 180 days after confirmed delivery, subject to this policy.

Preference-Based Returns

For a return because the customer changed their mind or no longer wants an otherwise correct product, the item should generally remain in substantially the same condition in which it was received.

Fishing Tool Condition

For preference-based returns, eligibility may be affected where pliers, cutters, hook removers, fish grips or similar tools show substantial use, cutting wear, corrosion, bending, modification or damage after delivery.

Bags & Storage Equipment

Preference-return eligibility for tackle bags, storage clips, tackle boxes and protective covers may be affected by heavy staining, tears, alterations, broken hardware or substantial outdoor use.

Nets, Holders & Workstations

Landing nets, rod holders, chair trays and foldable workstations should generally be returned without customer-caused bending, breakage, significant modification or structural damage.

How to Request a Return

Contact service@zervelia.com with your order number, product name and reason for the request. Include photographs where relevant.

Return Authorization

Do not send merchandise until the request has been reviewed and authorized return instructions have been provided.

Preference Return Shipping

For eligible preference-based returns, the customer generally pays return shipping unless applicable law requires otherwise.

Original Shipping Charges

Original outbound shipping charges are generally non-refundable for preference-based returns.

Damaged Fishing Tools

If cutters, pliers, hook removers, grips or other tools arrive damaged, do not use them where the defect may create a safety risk. Contact Customer Support promptly.

Damaged Netting or Frames

If a landing net arrives with damaged netting, handle, joint or frame, provide photographs showing the affected component.

Defective Night Fishing Light

If a clip-on light does not operate as intended, contact Customer Support with details of the issue and photographs where relevant.

Incorrect or Missing Product

If you receive the wrong item or a set is missing an included component, contact Customer Support before returning anything.

Our Error

For confirmed damaged, defective, incorrect or incomplete products, an appropriate solution may include prepaid return shipping, reimbursement of reasonable return shipping, replacement, refund or another no-cost resolution.

Non-Returnable Items

Where permitted by law, standard preference returns may exclude:

• Gift cards.
• Digital products.
• Final-sale products clearly identified before purchase.
• Customized products.
• Items materially damaged through misuse.

Exchanges

Direct exchanges may not always be available. Customer Support may provide a replacement where appropriate or advise completion of a return followed by a new order.

Refund Review

Returned merchandise may be inspected after arrival at the authorized return location.

Refund Method

Approved refunds are generally returned to the original payment method where possible.

Refund Timing

Once an eligible refund is approved, zervelia™ generally initiates it within 5–10 business days after approval.

Refund Not Received

If more than 10 business days have passed after we confirmed refund issuance and the refund has not appeared, contact Customer Support.

EU Withdrawal Rights

Where applicable to an eligible distance purchase, consumers may have a statutory right to cancel or withdraw within 14 days, subject to applicable legal conditions and exceptions.

Mandatory Consumer Rights

Nothing in this policy limits mandatory rights available under applicable consumer law.

Return Support

Email: service@zervelia.com
Phone: +8617600345956
Customer Service Hours: 8:00 AM – 10:00 PM Daily