Shipping Policy

Processing · Dispatch · Delivery · Tracking

Shipping Policy

Shipping information for zervelia™ fishing gear and accessories.

ProcessingNormally 2–4 business days.

Busy PeriodsUp to 5 business days.

U.S. TransitGenerally 10–15 business days after dispatch.

01.

Order Processing

Orders are normally processed within 2–4 business days. During unusually busy periods, processing may require up to 5 business days.

02.

Business Days

Business days generally exclude Saturdays, Sundays and applicable public holidays.

03.

United States

Estimated standard transit is generally 10–15 business days after dispatch.

04.

Canada, United Kingdom & Australia

Estimated standard transit is generally 11–16 business days after dispatch.

05.

Other International Destinations

Estimated standard transit is generally 15–20 business days after dispatch.

06.

Shipping Charges

Available shipping methods and charges are shown through checkout before payment is submitted.

07.

Tracking

Where tracking is available, shipment details may be provided after dispatch. Initial carrier movement commonly appears approximately 1–3 business days after label creation.

08.

Fishing Tool Packaging

Products containing pointed, cutting, gripping or metal components may be packed with protective material intended to reduce movement and transit damage.

09.

Fishing Nets & Foldable Equipment

Landing nets, workstation components and other foldable products may be shipped folded or collapsed where appropriate. Review the product instructions before opening, assembling or extending moving parts.

10.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address.

11.

Customs & Import Charges

International shipments may be subject to duties, VAT, import taxes, brokerage fees or similar destination-country charges. Unless checkout states otherwise, these may remain the recipient's responsibility.

12.

Delivery Delays

Weather, carrier capacity, customs review, public holidays, transportation disruptions and address issues may affect delivery estimates.

13.

Delivered but Not Found

If tracking shows delivered but the parcel cannot be located, check household members, reception areas, parcel lockers, building management and other safe delivery locations before contacting Customer Support.

14.

Damaged Parcel

If fishing gear arrives visibly damaged, retain the item, outer packaging and shipping label where reasonably possible and contact Customer Support.

15.

Lost Shipment

If a shipment appears lost, available tracking and logistics information may be reviewed. Where non-delivery is confirmed, an appropriate solution may include replacement or refund.

16.